Responsible Gaming at gbaee — Play Within Your Limits
gbaee is committed to providing a safe, fair, and enjoyable betting environment for every player in Bangladesh. Our responsible gaming programme gives you the tools, information, and support you need to keep gambling a positive form of entertainment — never a source of harm.
Gambling Should Always Be Entertainment
At gbaee, we believe that betting on cricket, spinning the Wheel, playing Fisher Game, or enjoying slots should be a fun and controlled leisure activity — not a way to earn income or escape personal difficulties.
We have built a range of practical tools directly into the gbaee platform that put you in control of your gambling behaviour at all times. These tools are available to every registered player at no cost and can be activated instantly from your account dashboard or by contacting our 24/7 support team.
gbaee serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Rangpur, Mymensingh, and Cox's Bazar. We recognise that responsible gambling education is an ongoing priority, and we take our duty of care to Bangladeshi players seriously.
Strict 21+ Policy
The gbaee platform is available exclusively to adults aged 21 and above. We operate robust age verification checks during account registration and before any withdrawal is processed. If you are under 21, you must not register an account or place bets on gbaee.
Before you play, ask yourself these three questions:
Am I gambling with money I can genuinely afford to lose — not funds needed for rent, food, bills, or family obligations?
Am I playing for entertainment and fun, rather than to recover previous losses or solve a financial problem?
Do I have a clear time and spending limit in mind before I start this session, and am I comfortable stopping when I reach it?
If you answered "No" to any of these questions, we strongly encourage you to step away and use the tools described on this page before continuing.
Our Player Protection Tools
gbaee provides a comprehensive suite of free, self-managed responsible gaming tools. Each tool is available immediately through your account dashboard or by contacting our support team at [email protected].
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you deposit into your gbaee account in BDT. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a mandatory 72-hour cooling period before the new amount activates — giving you time to reconsider.
Self-Exclusion
Request a self-exclusion period of 6 months, 1 year, 2 years, or 5 years. During self-exclusion, your account is suspended, login is blocked, all marketing communications are stopped, and re-registration is prevented. This tool is enforceable across all gbaee product categories including cricket betting, slots, casino, Wheel, and Fisher Game.
Session Time Limits
Define a maximum duration for each gaming session — for example, 30 minutes, 1 hour, or 2 hours. When your session timer expires, gbaee will display a prominent reminder and prompt you to confirm whether you wish to continue. This helps prevent extended, unplanned playing sessions driven by momentum rather than choice.
Cooling-Off Period
Take a short break of 24 hours, 48 hours, or 7 days. During a cooling-off period, your account is temporarily suspended and all promotional communications are paused. Unlike self-exclusion, a cooling-off period expires automatically at the end of the chosen duration, after which you can log in as normal.
Loss Limits
Set a maximum net loss threshold for a daily, weekly, or monthly period. When your net losses reach the configured limit, gbaee will automatically restrict further wagering for the remainder of that period. This tool is especially useful for players who find it difficult to stop after a losing streak.
Marketing Opt-Out
Withdraw consent for all promotional communications — including bonus offers, reload emails, and seasonal campaign messages — at any time from your account notification settings or by contacting support. Opting out of marketing does not affect transactional messages such as deposit confirmations and withdrawal notifications, which are always sent.
How to Activate These Tools
All responsible gaming tools are accessible by logging into your gbaee account and navigating to Account Settings → Responsible Gaming. Alternatively, contact our 24/7 support team via live chat or email at [email protected] and a team member will activate any tool on your behalf, typically within 15 minutes of your request being received.
Recognising Problem Gambling
Problem gambling does not always look the way people expect. It rarely starts suddenly — it typically develops gradually over weeks or months. The warning signs listed here are recognised indicators used by mental health and gambling support professionals worldwide.
If you recognise several of these signs in your own behaviour, or in the behaviour of someone you care about, we encourage you to reach out to gbaee support or one of the external resources listed further down this page. You are not alone, and help is available.
Remember
Acknowledging that gambling may be causing harm is a sign of strength, not weakness. gbaee will never judge you for seeking help — our support team is trained to handle these conversations with care and confidentiality.
Chasing Losses
Placing increasingly larger bets in an attempt to recover money lost in previous sessions, often leading to greater losses and financial stress.
Gambling Beyond Your Means
Using money allocated for essential expenses — rent, food, family needs, utility bills — to fund gambling deposits via bKash, Nagad, Rocket, or bank transfer.
Preoccupation with Gambling
Spending a disproportionate amount of time thinking about upcoming bets, replaying past sessions, or planning ways to obtain more funds for gambling.
Hiding Gambling Activity
Concealing gambling from family members, friends, or colleagues — including lying about time spent playing or the amount of money deposited and lost.
Borrowing to Gamble
Taking loans, borrowing from friends or family, or using credit to fund gambling activity — particularly if the borrowed money is not repaid as planned.
Inability to Stop
Repeatedly attempting to reduce or stop gambling but feeling unable to do so despite strong intentions — often accompanied by irritability or anxiety when not gambling.
Neglecting Responsibilities
Allowing gambling to interfere with work performance, family relationships, social commitments, or personal health — including loss of sleep, appetite changes, or withdrawal from daily activities.
gbaee's Responsible Gaming Commitments
Our responsible gaming programme is not a checkbox — it is a core operating principle. The commitments listed here describe the standards we hold ourselves to every day, for every player on the platform.
Mandatory Age Verification
Every new gbaee account undergoes age verification during registration. Players must confirm they are 21 or above. KYC document checks are required before the first withdrawal is processed, providing a second layer of age and identity confirmation.
Proactive Monitoring
Our system continuously monitors player behaviour for indicators of problem gambling — including rapid session frequency increases, unusual deposit patterns, and extended session durations. Players flagged by our monitoring system receive a proactive welfare contact from our support team.
Trained Support Staff
All gbaee customer support agents receive responsible gaming training, covering how to identify distress signals in player communications, how to respond with empathy and accuracy, and how to activate protective account measures immediately when requested.
No Marketing to Vulnerable Players
Players who are under a cooling-off period, self-exclusion, or who have been flagged by our monitoring system are automatically removed from all marketing lists. We do not send bonus offers or promotional emails to players in a vulnerable state.
Transparent Odds and Game Information
gbaee displays clear return-to-player (RTP) information for all slot games and provides fair play certification details for live casino products from Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and other studio partners.
Regular Policy Review
Our responsible gaming policies and tool effectiveness are reviewed at least twice per year. We incorporate feedback from player interactions, industry best-practice updates, and responsible gambling research to continually improve our approach.
Protecting Minors
gbaee operates a strict zero-tolerance policy on underage gambling. The platform is for adults aged 21 and above only. The following measures are in place to prevent access by minors.
Age Gate at Registration
All new players must confirm their date of birth during registration. Any account where the entered age is below 21 is blocked from proceeding.
KYC Document Checks
Before any withdrawal is released, gbaee requires government-issued ID verification. Accounts found to belong to persons under 21 are immediately closed.
Parental Controls Advice
We encourage parents and guardians to use device-level parental control software to prevent children from accessing gambling websites, including gbaee.
Report Underage Use
If you believe a minor has gained access to a gbaee account, contact us immediately at [email protected]. We will investigate and act within 24 hours.
Important Advice for Parents and Guardians
If you share a device with children or young adults under 21, please ensure that your gbaee account is protected by a strong, unique password and that you log out fully after each session. Do not store your login credentials in a browser's autofill on a shared device. Consider installing parental control software such as Net Nanny, Kaspersky Safe Kids, or Google Family Link to block access to gambling sites across all browsers on shared devices.
Get Help — You Are Not Alone
If gambling is causing you distress, financial difficulty, or relationship problems, reaching out is the right step. gbaee's support team is available around the clock and is trained to assist with responsible gaming concerns without judgement.
Whether you want to set a deposit limit, request self-exclusion, take a cooling-off break, or simply talk to someone about your gambling habits, our team is ready to help. All responsible gaming requests are treated with complete confidentiality.
Contact gbaee Support
Our responsible gaming team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays.
Email Support
[email protected] — responses within 2 hours24/7 Live Chat
Available directly on the gbaee platform — instant responseWhatsApp (plain text only)
+880 1700 000000 — not a clickable linkSupport Hours
00:00 – 24:00 BST (UTC+6), every day of the yearExternal Support Resources
In addition to gbaee's own support team, a number of independent organisations provide confidential advice and assistance for problem gamblers and their families. We encourage all players who feel they may have a gambling problem to reach out to these services.
Gamblers Anonymous
An international fellowship offering peer support for people struggling with compulsive gambling. Meetings and online resources are available globally, with a growing presence in South Asia.
National Mental Health Services (Bangladesh)
Bangladesh's National Institute of Mental Health (NIMH) in Dhaka provides counselling and psychiatric support for behavioural addictions. Speak to a local physician for a referral.
Family and Community Support
Sharing concerns with a trusted family member, religious leader, or community elder can be an important first step. gbaee encourages players to lean on their personal support networks alongside any formal counselling services.
BeGambleAware
BeGambleAware is an internationally recognised resource providing information, advice, and a 24-hour helpline for anyone affected by gambling-related harm. Resources are available in multiple languages.
How to Request Self-Exclusion
Self-exclusion is one of the most effective tools available for players who feel they need a significant break from gambling. Here is exactly how the process works on gbaee.
Choose Your Duration
Select a self-exclusion period: 6 months, 1 year, 2 years, or 5 years. All options are available at no cost. You can also request a permanent exclusion if you feel that is the right choice for you.
Submit Your Request
Contact us via live chat, email at [email protected], or through your account dashboard under Responsible Gaming settings. State clearly that you are requesting self-exclusion and the period you have chosen.
Confirmation Within 24 Hours
Your self-exclusion is typically activated within 15 minutes of a live chat request and within 24 hours of an email request. You will receive a confirmation message once the exclusion is active on your account.
Account Locked Across All Products
Your self -exclusion applies to all gbaee products simultaneously — cricket betting, live casino, slots, Wheel, Fisher Game, and any future products added to the platform. You cannot selectively exclude from one product while remaining active on another.
Marketing Stopped Immediately
All promotional communications — bonus emails, SMS offers, seasonal campaign messages — are stopped the moment your self-exclusion is activated. You will only receive essential transactional messages such as account closure confirmation.
Returning After Exclusion
When your chosen exclusion period ends, you must actively contact gbaee support to request reactivation. Your account will not reopen automatically. A 24-hour reflection period is applied before any reactivation is confirmed.
Pending Balance During Self-Exclusion
Any confirmed balance remaining in your gbaee account at the time of self-exclusion is eligible for withdrawal. Contact [email protected] to request a withdrawal of your remaining funds. Withdrawals are processed to the same bKash, Nagad, Rocket, Upay, or bank account used for your most recent deposit, subject to standard KYC verification.
Understanding Deposit Limits in Detail
Deposit limits are one of the simplest and most effective ways to keep your gambling spend within a budget that works for your personal financial situation. gbaee allows you to set limits in Bangladeshi Taka (BDT) across three time horizons.
Daily Deposit Limit
The maximum total amount you can deposit across all payment methods — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard — within a single calendar day (midnight to midnight BST). Example: set a daily limit of ৳2,000 to keep daily spend predictable.
Weekly Deposit Limit
The maximum you can deposit across an entire week (Monday 00:00 to Sunday 23:59 BST). A weekly limit gives you flexibility within each day while capping total weekly spend. Example: ৳10,000 per week.
Monthly Deposit Limit
The maximum you can deposit during a full calendar month. A monthly limit is ideal for players who prefer to budget on a month-by-month basis, aligning gambling spend with other monthly financial commitments.
Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 72-hour waiting period before the higher amount activates, giving you time to reflect before any change takes effect.
Sample Responsible Budget Guide
The table below illustrates how deposit limits translate into monthly gambling budgets at different income levels. These are examples only — set your own limit based on your personal financial situation.
| Daily Limit | Weekly Limit | Monthly Limit | Annual Cap |
|---|---|---|---|
| ৳200 | ৳1,400 | ৳6,000 | ৳72,000 |
| ৳500 | ৳3,500 | ৳15,000 | ৳180,000 |
| ৳1,000 | ৳7,000 | ৳30,000 | ৳360,000 |
| ৳2,000 | ৳14,000 | ৳60,000 | ৳720,000 |
Never set a deposit limit higher than the amount you are genuinely comfortable losing entirely. Gambling outcomes are never guaranteed, and deposits should always be treated as expenditure rather than investment.
Play Safely on gbaee — Your Wellbeing Comes First
Set your limits, use our tools, and enjoy cricket betting, slots, and live casino as entertainment. Our 24/7 support team is always here if you need guidance.